Issues

How do I set default statuses for my organization?

Learn how to set default statuses for an entire organization.

Can I customize the available statuses?

Learn more about Custom Statuses.

How do I create Custom Statuses?

Learn how to create Custom Statuses

Can I forward emails to Sifter to create issues?

Learn how to forward emails to create issues.

Can you leave Internal Only or private comments on Sifter issues?

Learn how to leave Internal Only and private comments on issues.

Can I change the age of an issue?

Learn more about changing the age of an issue.

Can Sifter handle individual due dates for issues?

Learn why Sifter cannot handle individual due dates for issues.

Can I have issue sub-tasks?

Learn more about Sifter's outlook on sub-tasks.

Can I edit comments?

Learn how to edit comments in Sifter.

Can I merge issues?

Learn more about merging issues.

How do I delete an issue?

Learn how to delete an issue.

Can I make issues or comments private?

Learn more about private issues and comments in Sifter.

Can I edit multiple issues at once?

Learn more about editing multiple issues.

How do I create custom categories?

Learn how to create custom categories

How To Create New Issues in Sifter

Learn how to create new issues.

Can I use text formatting in comments?

Learn how to use text formatting in comments.

How To Create Issues via Email

Learn how to create issues with an email.

How do I link to other issues?

Learn how to link to other issues within Sifter.

Can you add an "On Hold" or "Pending" status?

Learn how to add an "On Hold" or "Pending" status

Can I setup custom priorities?

Learn more about our position on custom priorities.

Can I tag issues?

Learn our opinion on tagging issues.

Can I include attachments or images when I create issues via email?

Learn how to includes attachments when creating an issue via email.

Can an issue have multiple assignees?

Learn why issues cannot have multiple assignees.

How To Follow Issues

Learn how to follow issues in Sifter.

How do I set or change issue attributes via email?

Learn how to set and change issue attributes via email.

Sorting and Filtering Issues

Learn more about sorting and filtering issues in Sifter.

Can I delete an attachment without deleting the issue?